Refund and Returns Policy

Effective Date: August 12, 2026

At MailCanvas Academy, we provide online educational courses and learning materials focused on HTML email design and related skills.

Our courses are provided as digital educational services rather than physical products. Course enrollment is arranged directly with our team, and payment and enrollment details are communicated to the learner before enrollment is completed.

1. Course Enrollment

Before enrolling, prospective learners may contact us to ask questions about the course, its contents, learning format, availability, and applicable fees.

We encourage learners to review the available course information and ask any questions they may have before confirming their enrollment.

2. Refund Requests

Because our courses involve digital educational content and access to learning materials, refund eligibility may depend on the circumstances of the request and whether course access or materials have already been provided.

If you wish to request a refund, please contact us as soon as possible with:

Your name
Email address used for enrollment
Course name
Date of enrollment or payment
Reason for the refund request

Each request will be reviewed based on the applicable enrollment terms communicated at the time of purchase.

3. Before Course Access

If a learner requests cancellation before course access or digital learning materials have been provided, we may consider the request for a refund, subject to the terms agreed upon during enrollment.

4. After Course Access

Once course access or digital learning materials have been provided, refunds may not be available because the educational content is a digital service that can be accessed or used by the enrolled learner.

However, if you believe there has been an error with your enrollment or access, please contact us so that we can review the situation.

5. Duplicate or Incorrect Payments

If you believe you have accidentally made a duplicate payment or that a payment was processed incorrectly, please contact us promptly.

We will review the payment information and, where appropriate, arrange a correction or refund.

6. Course Access Problems

If you have paid for a course but cannot access the course or the learning materials that you were entitled to receive, please contact us.

We will first work with you to resolve the access issue. If the issue cannot reasonably be resolved, the matter may be reviewed for an appropriate resolution.

7. Refund Processing

Where a refund is approved, we will communicate the applicable refund amount and processing details to the learner.

The time required for the refunded amount to appear in the original payment account may depend on the payment method and the relevant payment provider or financial institution.

8. No Guaranteed Results

Enrollment in a MailCanvas Academy course does not guarantee employment, freelance work, clients, income, business growth, certification, or any particular professional result.

Learning outcomes may vary depending on an individual’s previous experience, practice, effort, and application of the skills learned.

9. Contact Us

For questions regarding cancellations, refunds, course access, or enrollment, please contact us:

Email: info@mailcanvas.online
Phone: (+1) 8888997263

Please include sufficient information about your enrollment or payment so that we can identify the relevant transaction and respond to your request.